Customer Service? That's Crazy!

Our friends at PetConnection.com wrote an important blog today about adoptions at animal shelters--- or the lack thereof. The blog makes two really important points.

First, when shelters blame the public for everything (not enough spay/neuter, too much breeding, irresponsible pet owners, etc.), they put themselves in a position against the public. So what would happen if shelters asked the public for help instead of blaming them for all that is wrong?

Second, if we increased the percentage of pets adopted from shelters rather than other sources from 21 to 24%, no more homeless dogs and cats would be killed at municipal shelters.

Think about it. That's not an intimidating task. But it takes a seismic change in attitude and direction--- a major challenge for shelter bureaucrats across the country (and Austin is no exception).

Read the PetConnection blog by clicking here.